National Referral System 

The National Referral System was developed to be a whole hospital approach to supporting patients to stop smoking.  It facilitates and encourages staff to ask and record smoking status for every patient, to deliver 30 second ‘very brief advice’ (VBA) and to generate referrals on to local stop smoking support.  Since its launch in 2012, it has been adapted to support referrals for weight management, alcohol and physical activity.

  • Originally developed and introduced in collaboration with the NCSCT, the NRS offers a secure, robust and proven electronic referral system
  • North 51 offer a programme management approach that ensures the system is fully implemented and adopted by staff within the acute trust
  • Referrals are easily accessed by the lifestyle services directly through QuitManager or by secure email
  • The NRS includes an evidence-based online training package, developed and maintained by the NCSCT
  • Since its launch in 2012 the NRS has referred over 35,000 patients on to stop smoking services in England
  • The existing hospital system is used to make referrals, making it a straightforward and time-efficient process
  • The NRS enables the performance management of smoking related CQUIN indicators
  • Automated reports, on a weekly and monthly basis, keep Trust staff informed on the referrals made by their hospitals and wards
  • The NRS supports the NHS Future Forum’s ‘Make Every Contact Count’ (MECC) recommendations

The National Referral System has been just what is needed in hospitals.  No one has to look up which service to refer to, make a phone call or a fax, it really is incredibly simple. We really have to be thinking not only about the best service for the patient, but also about making things as easy as possible for staff.” - Camilla Peterken, Smoking Cessation Hospital Programme Manager

Any questions?

For more information, or to arrange a demo, please contact us

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